OANA HEALTHCARE & CONSULTING
Something For Everyone.
LLC
OANA is committed to providing a safe and healthy workplace for all our employees', clients, guests, and visitors. To ensure we have a safe and healthy workplace, as well as creating a safe and hygienic environment for client’s residents, OANA has developed a COVID-19 Preparedness Plan and safety precautions in response to the COVID-19 pandemic. Managers and workers are all responsible for implementing this plan. Our goal is to mitigate the potential for transmission of COVID-19 in our workplaces and communities, and that requires full cooperation among our clients, workers, and management.
frequently asked Questions
Disclaimer: All parties involved (staff or clients) are expected to respect each other and create a safe environment. All matters that do not meet this expectation, will be addressed and handled accordingly. However, OANA Healthcare & Consulting employees' actions are to align with company's policy and procedures.
What is personal concierge?
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Personal Concierge services assist individuals with their overflow of tasks and errands, such as traveling arrangements, work events, house sitting, meal preps, and much more.
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What are the options to pay for personal concierge services?
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Checks
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Debit cards
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Credit cards
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Mobile payments
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Electronic bank transfers
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PayPal
Who is eligible for home health care?
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Any person 21 years old and older.
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Can I utilize private insurance for personal concierge services?
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No. This is a luxury service, which is generally paid out of pocket by clients.
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Are OANA Healthcare & Consulting employees supervise?
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All employees are monitored and evaluated on a continuous basis. Our staff is subject to a monthly routine and systematic approach, to ensure safety and adherence of company's policy.
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Are OANA Healthcare & Consulting employees screened?
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All employees are required to complete a mandatory background investigation.
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Will I receive a list of responsibilities of all parties involved?
Yes. You will receive a copy.
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How are problems addressed and resolved? How can I or another family member contact the company regarding requests, questions or complaints?
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Follow up with management promptly regarding requests, questions, and/or complaints. We are available 24/7, to address any matter or concern.
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Are OANA Healthcare & Consulting employees friendly and helpful?
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Yes. The entire staff of OANA Healthcare & Consulting is extremely friendly and helpful. There is no place in this organization for substandard customer service and/or lack of support. We have a zero tolerance for such behavior.
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Does OANA Healthcare & Consulting provide continuing education to their employees?
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Yes. We believe it is necessary and it is required.
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What if I do not approve of the personal concierge, can I request for a new one?
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Certainly. Our goal is to ensure the client is comfortable and stree free.
What happens if the the personal concierge doesn’t show up on time, or a no-show?
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Contact the office immediately, and we will have someone there promptly. However, if our staff member is late or a no show, you will be notified in advance.
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Does OANA Healthcare & Consulting provide written job descriptions, so clients know what duties to expect from the staff?
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Yes. All clients will receive a copy of the staff's role and responsibilities, prior to the start date.
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Does OANA Healthcare & Consulting have quality of care standards and a plan, or program to maintain and improve quality?
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Yes. We utilize audit and governance reports to demonstrate the quality of work, as described in a quality standard, or in professional development and validation. We have a plan and programs to improve access and quality for our clients.
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Is OANA Healthcare & Consulting employees Bonded and Insured?
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Yes. All of our employees are bonded and insured. Our goal is to provide clients with a peace of mind.