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Topics included in this course:

  1. First-time Administrator and Alternate Administrator
  3. Communication
  4. Communicating on the Telephone
  5. Barriers to effective communication
  6. Medication Errors and Prevention
  7. What Information to Include in
  8. Documentation

  9. Fraud and abuse detection and prevention

  10. Legal issues regarding advance directives

  11. Client rights, including the right to confidentiality

  12. Agency responsibilities

  13. Complaint investigation and resolution

  14. Emergency preparedness planning and implementation

  15. Abuse, neglect, and exploitation

  16. Infection control

  17. Nutrition (for agencies licensed to provide inpatient hospice services)

  18. The Outcome and Assessment Information Set (OASIS) (for agencies licensed to provide licensed and certified home health services).

16-Hour Texas HCSSA Course

SKU: 02597158485215
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    Thanks for purchasing OANA Healthcare & Consulting course.

    We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with your training materials you've purchased from us, you may request a full refund. You are eligible for a full reimbursement or course exchange, within 30 calendar days of your purchase.

    After the 30-day period, the participant will no longer be eligible to receive a refund. If the participant attempts to take the exam, we are unable to process a refund/exchange. All participants must notify OANA Healthcare & Consulting LLC, via email (, to receive the exam. Please be mindful, this is an attempt to take the exam. 

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  • There are no refunds after 30 days of purchase. Administrators have a year from the purchase date to take the exam.

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