Topics included in this course:
- First-time Administrator and Alternate Administrator
- HIPAA BASICS FOR PROVIDERS: PRIVACY, SECURITY,
AND BREACH NOTIFICATION RULES- Communication
- Communicating on the Telephone
- Barriers to effective communication
- Medication Errors and Prevention
- What Information to Include in
Documentation
Fraud and abuse detection and prevention
Legal issues regarding advance directives
Client rights, including the right to confidentiality
Agency responsibilities
Complaint investigation and resolution
Emergency preparedness planning and implementation
Abuse, neglect, and exploitation
Infection control
Nutrition (for agencies licensed to provide inpatient hospice services)
The Outcome and Assessment Information Set (OASIS) (for agencies licensed to provide licensed and certified home health services).
16-Hour Texas HCSSA Course
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Policy & Procedures:
Thanks for purchasing OANA Healthcare & Consulting course.
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with your training materials you've purchased from us, you may request a full refund. You are eligible for a full reimbursement or course exchange, within 30 calendar days of your purchase.
After the 30-day period, the participant will no longer be eligible to receive a refund. If the participant attempts to take the exam, we are unable to process a refund/exchange. All participants must notify OANA Healthcare & Consulting LLC, via email (oana@oanahealthcare.com), to receive the exam. Please be mindful, this is an attempt to take the exam.
Orders are not processed on weekends or holidays. We will process your order, the following business day. Please allow 24-48 hours to receive certificate.
If you have any additional questions or would like to request a refund, feel free to contact us.
There are no refunds after 30 days of purchase. Administrators have a year from the purchase date to take the exam.